Returns / Refund Policy

All orders are thoroughly checked before leaving our premises. On receipt of your order, we request that you check the items within 24 hours. If you are unhappy with your order for any reason, please contact us on 01564 702800 Or email amblesidesolihull@gmail.com

Please have your order number to hand when you contact us as it will allow us to find your order quickly.

Damaged Items

If any item you receive from us arrives damaged delivery please contact us on 01564 702800 Or email amblesidesolihull@gmail.com Please have your order number to hand when you contact us as it will allow us to find your order quickly.

We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund. Please do not return a damaged item to us without contacting us first.

Perishable Items

We cannot refund or exchange perishable items unless they are damaged or faulty.